• Appetizers  (Suitable for Professional Meetings; Civic Groups; Monthly Leadership Development)

• Meetings that Succeed***  (½ hour)

• In Search of “Buy-In”: Guaranteed Commitment*** (½ hour)

• Requests that Get Approved --- How to Make an Appeal (½ hour)

• Build a Stage for Them to Stand On – Strengthening Personal Relationships (½ hour)

• Quality R Us – Total Quality Basics for the 21st Century (½ hour)

• Empowerment – The 4 Dimensions    (½ hour)

• Defining Your Business – The S-I-P-O-C Approach (½ hour)

 

Main Dishes  (Designed for Executive/Leadership Retreats; Organizational & Team Development Workshops; Sales & Marketing Meetings, Quality Day Events)

• Beyond Projects to Enterprise-Wide Improvement: Mobilizing & Unifying Your Workforce***  (2 hours)

• Managing Accelerated Improvement – the Best-Known Method in the World Today to Accelerate Continuous Improvement***  (2 hours)

• Managing Recognition: What, Who, When, & How to Reinforce (2 hours)

• The Human Side of Leadership – the ABCs of Working with People*** (2 hours)

• Feedback is the Breakfast of Champions: Developing Creative Scoreboards that Pass the Walk-by Test***  (2 hours)

• Maximizing the “Yield” of Your Training Process – An Approach that Produces Lasting Results (1 hour)

• Quality to the Core – The Core Principles & Concepts of TQM (½ hour)

• The Circles of Control:  All You Ever Need to Know about SPC (½ hour)

• Exec to Exec – Partnerships for the 21st Century

 

Desserts  (Great after Professional Meeting Dinners;  Special Occasions like Spouse Night, Valentine Banquet, Christmas Events; Recognition Banquets)

• Converting “Ought To’s” into Actions*** (1/2  hour)

• The Five Love Languages – The Key to Emotional Relationships*** (1 hour)

• Getting Help From Others (1 hour)

• It's Amazing What Praising Can Do (1/2 hour)

• Quality Celebrations: How to Recognize & Reinforcement Improvement (1/2 hour)

• Whine, Bark, Growl – Dealing with Difficult People (1 hour)***

• Gems for Life --- A collection of life shaping quotes from a 5-decade collection

 

***  House Specialties

 

Sales & Marketing Tract+++

(Give Your Sales Force a Competitive Advantage by having a half-day workshop on these 5  world class methods/approaches; use them for after dinner topics throughout a week of meetings; or use them one each month/quarter as part of a development theme.)

• Making Business Easy (MBE): The Cornerstone of Customer Delight  (1 hour)

• Hearing & Responding to the Voice of the Customer (1 hour)

• Capturing New Customers – the 10 Most Wanted Approach  (½ hour)

• Sales Call Effectiveness: Playing One-on-One with the Customer  (½ hour)

1. Climbing the Pyramid of Customer Relationships  (½ hour)

 

Building Lasting Relationships Tract (2 hours)+++

(These 4 topics can be used as a fun loving but hard-hitting seminar, spread out throughout a team workshop to provide a break in the action , or used one per week/month for an ongoing emphasis on personal relationships)

• Have a Bias for YES and a bias for NOW

• Build a Platform for Them to Stand On

• The View From the End of The Conveyor Belt

• The Five Love Languages

 

+++  These topics are also presented on an individual topic basis.